Every ticket follows a standard workflow to ensure it reaches the appropriate team.
Your ticket is received by the Support Team.
The Support Team reviews your request and may contact you if additional information is required.
Depending on the issue, your ticket may be assigned to:
The assigned team works on resolving your request.
For software fixes or enhancements, the solution may be verified by our QA Team before completion.
Once the issue has been resolved and confirmed, the ticket will be marked as Closed.
You may reopen the discussion by replying to the ticket if additional assistance is needed.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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